Call center arrival modeling: A Bayesian
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Tevfik Aktekin; Refik Soyer
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Article
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2011
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John Wiley and Sons
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English
β 317 KB
## Abstract In this article, we introduce three discrete time Bayesian stateβspace models with Poisson measurements, each aiming to address different issues in call center arrival modeling. We present the properties of the models and develop their Bayesian inference. In so doing, we provide sequent